Customer service terms

These policy and customer service terms apply to orders placed on www.sensibus.com. By visiting Sensibus.com, you are accepting the practices described below.

Sensibus reserves the right to update or modify policy and customer service terms at any time without prior notice. For this reason, we encourage you to review these terms and conditions whenever you purchase products from us or use our web site.

General

Sensibus takes great pride in selecting cheeses and products that are made in small batches and use artisanal methods. As such, some products may be subject to seasonal availability and changes in shape, size, etc.

In order to guarantee freshness, we cut most of our cheeses and panforte to order by hand, which may opens the possibility of a shipping a cheese that is slightly bigger or smaller than what has been ordered. All listed measurements and weights are approximate.

Some products, like many of our cheeses and panforte, are sold by the pound. When purchasing more than 1 unit of an item sold by the pound, you will have the option to either select: “single piece” or “multiple pieces”. This will indicate how to properly prepare your goods.

Order Process & Registration

Orders can be placed online 24 hours a day, 7 days a week. Once you place your order, our payment gateway partners, First Data and Pay Pal, will check your credit card details and your address. We reserve the right to accept it or not. If we are satisfied, your credit card will be charged.

All products are subject to availability. If the product(s) ordered is unavailable, we will inform you as soon as possible and suggest a comparable item. If the alternative is not suitable for you, then a full refund or store credit will be given.

When registering with Sensibus.com, you agree to provide a working e-mail, shipping address and a phone number, updating this information as needed. Please inform us immediately of any changes to those details (e.g. change of email or postal address).  You can access and update your registration details by logging on to the website  here

If you decide to register with us to purchase items using the Sensibus website, you will be responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Please take all necessary steps to ensure that your username and password are kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password have become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

By ordering through Sensibus, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

For more info about security of your personal data on Sensibus, please visit Website Usage & Privacy section.

Payment Terms

You can pay for the items ordered online by most major credit cards and debit cards using our secure online checkout. We regret we cannot accept checks or cash for online payment.
Sensibus accepts the following credit cards:

Visa, Mastercard, American Express, Discover, Diners, JCB

Sensibus can also accept payments by PayPal Standard and Paypal Express Checkout (directly from your cart page).

Once the order has been placed, your credit card details and address will be checked and verified. Upon approval, our secure-payment gateway partner, Firstdata, will automatically ask your card issuer for authorization for the order amount. If we get a valid authorization, your card issuer will hold this value expecting a charge from us. Sensibus reserves the right to reject or refuse orders that are deemed suspicious or do not receive bank clearance.

For any questions concerning charges made by Sensibus, please send an email to customerservice@sensibus.com or call us at 800-676-0949.
For more info about security of payments on Sensibus, please visit Website Usage & Privacy section.

Note: all prices and shipping charges displayed on website are subject to change without notice. List prices do not include the cost of delivery. For more info about shipping charges, please visit Shipping & Returns section.